How are your invoices refunded?

Direct billing with doctors or hospitals

After the admission of a patient, hospitals usually contact our claims department. Billing then takes place directly with the hospital.

Doctors and dentists can settle their bills directly with us, too. You just need to submit your "Ärzte-Info-Ticket" (medical info card) to the physician prior to the treatment. If the doctor sends the invoice to Dr. Walter, we will transfer the invoice amount directly to the doctor’s account.

Advantage of direct billing: if the treatment costs are within the sums insured under the policy, you do not need to bother with the billing at all.

If you receive an invoice

If your doctor does not want to settle the bill directly with Dr. Walter, you will receive an invoice after the treatment. Please send the original invoice along with your completed claim form to Dr. Walter and name the account you want the reimbursement transferred to.

Please note: laboratory bills as well as prescriptions can only be reimbursed when we receive the doctor’s original invoice (along with the diagnosis). Processing of bills/invoices usually takes 7 to 14 days.

Please send your invoice to:
Dr. Walter GmbH
Abteilung Leistung
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Germany

Do you require advice?
If you have any questions, please feel free to contact us:

Phone: +49 (0) 2247 9194 -981

Customer Service
Mon-Fri: 8 am to 8 pm
Sat: 9 am to 12 pm

Specialist Department
Mon-Fri: 8 am to 6 pm