What to do in an emergency?

Try to stay calm even in difficult situations. Look for the right contact for help. Call us, explain what happened, listen and don’t hang up until your contact on the phone asks you to.

Do you require police, rescue or firefighting services?

Call the emergency number of the country you are in.

Emergency number in Europe: 112
Emergency number in the USA and Canada: 911

You will find other emergency numbers online, for example at


Do you require help from your international health insurance?

Call the insurer’s 24-hour emergency number in case of urgent medical emergencies.

24-hour emergency number worldwide without USA and Canada:

+49 2247 922-5014

Email: assistance@md-medicus.net
for urgent medical emergencies

24-hour emergency number USA and Canada:


Email: assistance@globalexcel.com
for urgent medical emergencies

Do you have general questions regarding your insurance contract?

You will find the right contact partner for general questions in our section Contact.