Contact us!

Here is how to change your insurance

Would you like to change your address or bank details, cancel or extend your insurance, or submit medical bills? You can do that online right away:

Help & Service

For other requests please use this contact form:

General requests as well as questions regarding our product and the conclusion of contract:

T +49 2247 9194-850

All questions about existing contracts of foreigners in Germany:

+49 2247 9194-440


All questions about existing contracts of German people abroad:

+49 2247 9194-450


All questions about notices of claim and claims:

+49 2247 9194-31


All questions related to payments:

+49 2247 9194-51


We can be reached from Monday to Friday from 8 am to 6 pm (CET).